Bill inserts and newsletters

March 2010

• Customer Connection newsletter - Stop air leaks in your home, Call 811 before you dig, Music camp scholarships, Pandemic planning, Rate changes, tips, events, recipe.
• Geothermal heat pumps – More than 300% efficient and will save you up to 70% on your heating and cooling costs.
• Online services - View or pay your bill, Request services, Analyze your bill and energy use.
• Refrigerator roundup - Get a $50 reward for turning in your old working refrigerator or freezer.

February 2010

• Dual fuel - Combine your furnace with new, efficient electric heat to save money
• Notice of new transmission charge added to your bill - (MN only)
• Install a new electric water heater and get a FREE water saver kit - (MN only)
• ePay - Manage your electric bill easily online
• Notice to small power producers - (MN only)
• About your electricity - Environmental information on emissions, fuel sources, TailWinds, energy-saving tips

January 2010

• Minnesota House Therapy program provides energy-saving home improvements for income-qualifying customers
• Customer Connection newsletter - What's driving your electricity costs?; An energy-efficient home with style; recipe; tips, facts, and events
• Heating water with off-peak electricity could save you money
• Even Monthly Payment and ePay simplifies bill-paying

December 2009

• Holiday greetings
• Discover what's behind the numbers on your bill - The bill analyzer online tool provides answers
• Control your energy dollars with controlled-service rates - Get discounted electric rates when you install qualifying systems
• North Dakota only:
  • Customer information - Keep this one as a valuable reference.
  • Notice - New rates begin December 1
  • Summary of residential electric rate schedules
  • Summary of farm electric rate schedules
  • Summary of commercial and general service rate schedules

November 2009

• Thermal storage - It's comfortable, efficient, and rebates are available
• Customer Connection newsletter - Our balanced energy plan to meet your demand for reliable electricity; Readership survey results; LED light facts; Veterans' Walk of Flags in Fergus Falls; Event calendar; Pumpkin spice cookies recipe; Get your Otter Water!
• Bill payment help for military personnel
• Energy Gift Certificates - One size fits all

October 2009

• Use Bill Analyzer and you may WIN a prize!
• Residential Demand Control - (ND and SD) Take control of your electricity use and get a $300 rebate on wiring.
• Residential Demand Control - (MN only) Take control of your electricity use and get a free RDC, $300 rebate on wiring, and free warranty service.
• ePay - Pay your bill online - It's safe, secure, and FREE!
• Change a Light, Change the World - (MN only) Huge savings on Energy Star compact fluorescent lightbulbs
• Minnesota cold weather rule - (MN only) Steps to take if you can't pay your bill or service is disconnected

September 2009

• Customer Connection - South Dakota final rates implemented; A new children's book about Ollie the Otter; You may participate in a study to determine energy-efficiency potential in MN; 2010 pocket calendar order form
• Change a Light, Change the World - Huge savings on Energy Star fluorescent lightbulbs in Minnesota
• Minnesota cold weather rule - Steps to take if you can't pay your bill or service is disconnected
• ND emergency medical information - Third-party notification card
• Notice of annual cost-of-energy true-up
• Even monthly payment (EMP) plan - Make budgeting easier by paying the same amount all year long

August 2009

• Your electricity - Environmental information on emissions, fuel sources, TailWinds, energy-saving tips
• Dual fuel - Combine your old furnace with a new, efficient electric heat system
• Bill analyzer - New online tool can figure out which new appliances would lower your energy costs or pinpoint why your electric bill has changed.
• Renewable Resource Adjustment changes on your bill - (MN)
• ePay - Pay your bill online - It's safe, secure, and FREE!
• Cool Savings - Comfort for your home, $7 a month in your pocket.

July 2009

• Refrigerator Roundup - Minnesota customers get a $50 reward for recycling old working refrigerators or freezers.
• Customer connection FOR KIDS – Anne Carlsen Center greenhouse, word-find puzzle, substation safety rules, frozen fruit bits recipe, fun summer events.
• Residential Demand Control - (MN) Take control of your electricity use and get a free RDC, $300 rebate on wiring, and free warranty service.
• Residential Demand Control - (ND and SD) Take control of your electricity use and get a $300 rebate on wiring.
• ePay - Pay your bill online - It's safe, secure, and FREE!
• New South Dakota residential rates
• New South Dakota non-residential rates
• New South Dakota RDC rates

June 2009

• Components of electricity - Here's a breakdown of costs for generation, transmission, and distribution. (MN only)
• Bill payment options – ePay, Ready Check, COLLECTpay, EMP, Summary billing, etc
• Thermal storage heating – Features and rebate

May 2009

• Customer Connection newsletter - Tax breaks and rebates for going green; reader survey; Rothsay's community energy challenge; Customer appreciation days
• Air-conditioning options - Heat pumps, ductless, or central air
• Residential Demand Control - (MN) puts you in control of your electricity use.
• Residential Demand Control - (ND/SD) puts you in control of your electricity use.

April 2009

• Cool Savings - Get cash back for saving energy with your air conditioner
• Dollar Smart financing – For heating, cooling, dual fuel, and water heaters
• Geothermal heat pump – The most efficient, environmentally friendly way to heat and cool your home.

March 2009

• Customer Connection newsletter - analyze your bill online, music camp scholarships, our three pay-it-forward projects, declining block rates are on the way out.
• Geothermal heat pumps – more than 300% efficient and will save you up to 70% on your heating and cooling costs.
• FREE HotPack water-saver kit - for customers installing a new electric water heater
• Air-source heat pumps - save at least 30% on your heating costs.

February 2009

• New Minnesota rates begin February 1, 2009
• Notice to small power producers in Minnesota about interconnection
• Your electricity - facts about fuel sources, emissions, and your choices
• Renewable Resource Adjustment change in North Dakota
• FREE HotPack water-saver kit for customers installing a new electric water heater
• New $200 rebates on electric water heating

January 2009

• Minnesota House Therapy - Program provides energy-saving home improvements for income-qualifying customers
• Customer Connection newsletter - Announcing our 100-year anniversary!
• Dual fuel - A plenum heater can help you save on heating costs
• Proposed change in North Dakota rates