Bill inserts and newsletters
Important information
Here are the inserts, newsletters, and promotions we sent to our customers with their electric bills during the last 14 months. (pdf files)
September 2010
- Heating water with off-peak electricity could save you money
- Heat and cool with a heat pump to save money and energy
- Customer Connection - Our resource plan to meet your needs for reliable electric service in the next 15 years; Events calendar; Create fall family memories at Lindig Farms; Is your child being bullied? 2011 pocket calendar order form; Tip and recipe
- Cold weather rule - Steps to take if you can't pay your bill or service is disconnected in Minnesota
- Emergency medical information - Third-party notification card for North Dakota
- Renewable Resource Adjustment changes - North Dakota
- Notice of annual cost-of-energy true-up in Minnesota
- Notice of proposed increase in electric rates - in South Dakota
August 2010
- Your electricity - Environmental information on emissions, fuel sources, wind energy, and energy-saving tips
- Dual fuel - Combine your old furnace with a new, efficient electric heat system
- Bill analyzer - You can figure out which new appliances would lower your energy costs or pinpoint why your electric bill has changed.
- Notice of proposed increase in electric rates - in South Dakota
- Notice of public hearings for rate increase in Minnesota
- Cost recovery for Big Stone II - in North Dakota
- Motor and drive rebates - for Minnesota commercial customers
July 2010
- Notice of public hearings for rate increase in Minnesota
- Customer Connection for KIDS - All about wind power, watch a cool video made by kids, make your own frozen juice pops
- Energy-efficiency rebates - Available for North Dakota customers
- Residential Demand Control - (ND/SD) Get control of your electricity use and earn a $300 rebate
- Insulation rebates - Up to $300 for Minnesota customers
- Energy-efficiency plan rebates - For South Dakota commercial customers
- Water-saver HotPack kit - Free when you install a new electric water heater
- Efficient refrigeration and cooking - Rebates for commercial customers
June 2010
- Components of electricity - A breakdown of costs for generation, transmission, and distribution.
- Customer service and bill payment options – Convenience and exceptional service when you need them
- Thermal storage heating – High rebates and low operating costs
- Geothermal heat pump - Get free energy from the earth
- Energy Efficiency Plan - Helps South Dakota customers save
- Notice of interim change in electric rates beginning June 1 - (MN customers only)
May 2010
- Customer Connection newsletter - You can count on electricity, but prices are rising; Prairie Village Museum; Dehumidifier care; Pink Salad recipe; Events
- Air-conditioning options - Heat pumps, ductless, or central air
- Residential Demand Control - (MN) puts you in control of your electricity use.
- Residential Demand Control - (ND/SD) puts you in control of your electricity use.
- Motor and drive rebates - for MN business customers
April 2010
- Even Monthly Payment and ePay - Simplifies bill-paying
- Green building certification - Reduce energy costs and show your commitment to the environment
- Cool Savings - Get cash back for saving energy with your air conditioner
- Dollar Smart financing – For heating, cooling, dual fuel, and water heaters
- Cleanest, most efficient heating system – Cools in the summer too!
March 2010
- Customer Connection newsletter - Stop air leaks in your home, Call 811 before you dig, Music camp scholarships, Pandemic planning, Rate changes, tips, events, recipe.
- Geothermal heat pumps – More than 300% efficient and will save you up to 70% on your heating and cooling costs.
- Online services - View or pay your bill, Request services, Analyze your bill and energy use.
- Refrigerator roundup - Get a $50 reward for turning in your old working refrigerator or freezer.
February 2010
- Dual fuel - Combine your furnace with new, efficient electric heat to save money
- Notice of new transmission charge added to your bill - (MN only)
- Install a new electric water heater and get a FREE water saver kit - (MN only)
- ePay - Manage your electric bill easily online
- Notice to small power producers - (MN only)
- About your electricity - Environmental information on emissions, fuel sources, TailWinds, energy-saving tips
January 2010
- Minnesota House Therapy program provides energy-saving home improvements for income-qualifying customers
- Customer Connection newsletter - What's driving your electricity costs?; An energy-efficient home with style; recipe; tips, facts, and events
- Heating water with off-peak electricity could save you money
- Even Monthly Payment and ePay simplifies bill-paying
December 2009
- Holiday greetings
- Discover what's behind the numbers on your bill - The bill analyzer online tool provides answers
- Control your energy dollars with controlled-service rates - Get discounted electric rates when you install qualifying systems
- North Dakota only:
- Customer information - Keep this one as a valuable reference.
- Notice - New rates begin December 1
- Summary of residential electric rate schedules
- Summary of farm electric rate schedules
- Summary of commercial and general service rate schedules
November 2009
- Thermal storage - It's comfortable, efficient, and rebates are available
- Customer Connection newsletter - Our balanced energy plan to meet your demand for reliable electricity; Readership survey results; LED light facts; Veterans' Walk of Flags in Fergus Falls; Event calendar; Pumpkin spice cookies recipe; Get your Otter Water!
- Bill payment help for military personnel
- Energy Gift Certificates - One size fits all
October 2009
- Use Bill Analyzer and you may WIN a prize!
- Residential Demand Control - (ND and SD) Take control of your electricity use and get a $300 rebate on wiring.
- Residential Demand Control - (MN only) Take control of your electricity use and get a free RDC, $300 rebate on wiring, and free warranty service.
- ePay - Pay your bill online - It's safe, secure, and FREE!
- Change a Light, Change the World - (MN only) Huge savings on Energy Star compact fluorescent lightbulbs
- Minnesota cold weather rule - (MN only) Steps to take if you can't pay your bill or service is disconnected
September 2009
- Customer Connection - South Dakota final rates implemented; A new children's book about Ollie the Otter; You may participate in a study to determine energy-efficiency potential in MN; 2010 pocket calendar order form
- Change a Light, Change the World - Huge savings on Energy Star fluorescent lightbulbs in Minnesota
- Minnesota cold weather rule - Steps to take if you can't pay your bill or service is disconnected
- ND emergency medical information - Third-party notification card
- Notice of annual cost-of-energy true-up
- Even monthly payment (EMP) plan - Make budgeting easier by paying the same amount all year long
August 2009
- Your electricity - Environmental information on emissions, fuel sources, TailWinds, energy-saving tips
- Dual fuel - Combine your old furnace with a new, efficient electric heat system
- Bill analyzer - New online tool can figure out which new appliances would lower your energy costs or pinpoint why your electric bill has changed.
- Renewable Resource Adjustment changes on your bill - (MN)
- ePay - Pay your bill online - It's safe, secure, and FREE!
- Cool Savings - Comfort for your home, $7 a month in your pocket.
July 2009
- Refrigerator Roundup - Minnesota customers get a $50 reward for recycling old working refrigerators or freezers.
- Customer connection FOR KIDS – Anne Carlsen Center greenhouse, word-find puzzle, substation safety rules, frozen fruit bits recipe, fun summer events.
- Residential Demand Control - (MN) Take control of your electricity use and get a free RDC, $300 rebate on wiring, and free warranty service.
- Residential Demand Control - (ND and SD) Take control of your electricity use and get a $300 rebate on wiring.
- ePay - Pay your bill online - It's safe, secure, and FREE!
- New South Dakota residential rates
- New South Dakota non-residential rates
- New South Dakota RDC rates
June 2009
- Components of electricity - Here's a breakdown of costs for generation, transmission, and distribution. (MN only)
- Bill payment options – ePay, Ready Check, COLLECTpay, EMP, Summary billing, etc
- Thermal storage heating – Features and rebate
