Customer service guarantee
Your satisfaction is a top priority
We will provide timely, courteous customer service. If ever we're discourteous, or if customers' inquiries are not handled in a timely manner, we encourage customers to let us know. Customer comments will help us to better serve them.
We will connect a customer's service by the date promised. If we fail, we'll automatically credit that customer's account $50. This commitment does not apply during severe storm conditions or emergency events, if access to that premises is not available or is deemed unsafe, if contractors are the cause of the delay, or if extenuating circumstances prevent a timely connection.
We will provide customers with an accurate bill. If a customer's bill is inaccurate, in addition to correcting it, we'll automatically credit that account ($25 for residential customers and $150 for commercial customers). This does not apply to estimated or prorated bills or to self-read meters.
We will respect each customer's property. Respecting the property of others is a fundamental courtesy. If our employees damage property, they will initiate a prompt, mutually agreeable resolution of the problem.
If you aren't happy, we want to know. Please contact us by email or call customer service at 800-257-4044 whenever you have a concern or a problem with your electric service.
