Summary billing questions
Frequently asked by customers
How many accounts can I combine into summary billing?
There is no limit to the number of accounts you can combine, but we recommend a minimum of four accounts. Your summary billing statement will reflect the total due for all accounts.
What if I am unable to pay the entire amount due?
If you cannot pay the total amount due, you'll need to send in each individual bill stub with the amount you want paid for each account. Processing summary bill accounts individually is a costly process; if this becomes a reoccurring issue, we reserve the right to remove your accounts from summary billing.
What if I want to pay extra on my summary bill?
If you choose to pay extra, you will need to send in an individual bill stub for each account indicating how the extra funds should be distributed. Processing summary bill accounts individually is a costly process; if this becomes a reoccurring issue, we reserve the right to remove your accounts from summary billing.
Can I use summary billing with ePay?
No. Multiple accounts can be managed through a single ePay sign on and is an alternative to summary billing for those that prefer to manage their accounts electronically.
