Customer Service Careers

You might enjoy a career in customer service if you:

  • Like working with people.
  • Have superior communication, listening, and time-management skills.
  • Have excellent computer skills.
  • Enjoy having a variety of work responsibilities.

Main responsibilities

  • Responding to customer billing questions
  • Answering the phone
  • Assisting with power outage restorations
  • Understanding electrical heating and cooling options and explaining them to customers
  • Completing computerized forms

Educational requirements

For most customer service positions, an associate degree is desirable. Some positions may require a bachelor's degree. Internships and prior experience in business or retail environments are desirable.

Recommended high school classes

  • General business operations
  • English
  • Accounting
  • Interpersonal communications
  • Computer applications

Benefits

  • Paid vacation
  • Health insurance
  • Life insurance
  • Educational reimbursement
  • Retirement benefits

Salary

According to national labor statistics, annual salaries for customer service personnel in the energy industry are above average compared with jobs requiring similar education and skills.

Job level Annual salary
Customer service representative Starting - $32,000*
Customer service manager Starting - $63,500

 *May be eligible for progression in six-month steps.