Our COVID-19 Response
Resilient. Resourceful. Reliable.
In our more than 110 years of service, we’ve faced challenges big and small, from national times of war to extended outages caused by severe weather. Through it all we’ve remained resilient, resourceful, and reliable.
Being a critical service provider is a responsibility we take seriously. And the health and safety of our employees, customers, and communities continues to be our primary concern. We appreciate your trust in us as we navigate this pandemic and reliably operate our generating facilities, power lines, and other critical functions needed to produce and deliver electricity.
Providing payment options
If you're facing financial hardships during this pandemic, know that we're here to help.
If you're having trouble making payments, it's important that you call us right away so we can work together to make a plan. You can reach us at 800-257-4044 during our business hours—Monday-Friday, 8 a.m.-5 p.m.
We also encourage you to reach out to your local energy assistance program as soon as you can if you feel you might have issues paying your electric bill. State energy assistance programs have updated their energy assistance guidelines and extended deadlines to help residential customers.
- Minnesota Energy Assistance Program | 800-657-3710
- North Dakota Energy Assistance Program | 800-755-2716
- South Dakota Energy Assistance Program | 800-233-8503
Creating safe work environments
We're staying informed and making the right decisions at the right times to ensure our workplaces remain safe.
Our COVID-19 Preparedness Plan outlines our commitment to providing a safe and healthy workplace for all of our employees, customers, contractors, and visitors.
Stay safe. Stay well. Stay resilient.