Our Customers

How we're protecting our customers

Every day we do what we do for you. We know how much you depend on us—especially now. And we'll continue to supply our essential service at least-cost rates. In a world where things are changing by the minute, worrying about electricity shouldn't even cross your mind.

For more employee messages, check out our Facebook or LinkedIn pages to view, like, and share! #OTPResilient

our customers

Providing payment options

If you're facing financial hardships during this pandemic, know that we're here to help.

We temporarily suspended disconnects for late payments and waived late-payment fees for residential and small business customers at the start of the pandemic. But if you're having trouble making payments, it's important that you call us right away so we can work together to make a plan. You can reach us at 800-257-4044 during our business hours—Monday-Friday, 8 a.m.-5 p.m.

We also encourage you to reach out to your local energy assistance program as soon as you can if you feel you might have issues paying your electric bill. State energy assistance programs have updated their energy assistance guidelines and extended deadlines to help residential customers.

Additional information

Stay alert to scammers

Sadly, scammers are taking advantage of potentially heightened anxiety around the COVID-19 pandemic. Stay alert and watch for red flags.

Learn more

Ways to save

We do everything we can to improve efficiency while keeping prices low. That's why we offer energy- and money-saving opportunities to reduce your energy bills!

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Ways to pay

From ePay electronic payments to our Ready Check automatic payment program, we offer a variety of options to pay your bill.

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Stay safe. Stay well. Stay resilient.