Our Customers

How we're protecting our customers

Every day we do what we do for you. We know how much you depend on us—especially now. And we'll continue to supply our essential service at least-cost rates. In a world where things are changing by the minute, worrying about electricity shouldn't even cross your mind.

For more employee messages, check out our Facebook or LinkedIn pages to view, like, and share! #OTPResilient

our customers

Providing an essential service

If you're concerned about paying your electric bill during this pandemic, know that we're here to help.

If you're a residential or small business customer who might be facing financial hardships during this pandemic, we're temporarily suspending disconnects for late payments and waiving late-payment fees.

Plus, Minnesota, North Dakota, and South Dakota energy assistance programs have updated their energy assistance guidelines and extended deadlines to help residential customers. If you feel you might have issues paying your electric bill, reach out to your local energy assistance program as soon as you can. 

If you’re still unable to pay your electric bill, please call us at 800-257-4044 during our business hours—Monday-Friday, 8 a.m.-5 p.m.—to discuss possible payment arrangements. Don't worry, we'll work with you to figure it out.

Offering payment options

From ePay electronic payments to our Ready Check automatic payment program, we offer a variety of options to pay your bill.

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Additional information

Stay alert to scammers

Sadly, scammers are taking advantage of potentially heightened anxiety around the COVID-19 pandemic. Stay alert and watch for red flags.

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Ways to save

We do everything we can to improve efficiency while keeping our prices low. That's why we offer energy- and money-saving opportunities that can reduce your energy bills!

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Call 811 before you dig

With warmer temperatures finally here, remember to call 811 to have all underground facilities marked before beginning your next digging project.

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Stay safe. Stay well. Stay resilient.