View Bill Messages, Inserts, and Newsletters
Bill inserts
Information about important updates, programs, incentives, and payment options, as well as energy- and money-saving tips.
March 2023
- The strength of our grid lies in the strength of our teams. We’ll keep providing the reliable, low-cost electricity you depend on.
- Spring into savings and view our tips to reduce energy and save money!
- Residential customers - enroll in CoolSavings and make it a year to save!
- Notice of update to Transmission Cost Recovery Rider in South Dakota.
February 2023
- We know you count on us every day for the energy you need. That’s why we’re committed to keeping your electric bills as low as possible.
- Minnesota customers - Our House Therapy program offers free home energy audits to qualified customers.
- Minnesota customers - Upgrade your home’s insulation and save with rebates.
- Interconnection notice for Minnesota customers.
- North Dakota customers - More advantages for your home or business. More money in your pocket! Check out our rebates and programs for savings.
- South Dakota customers - Take advantage of LED rebates and save energy.
January 2023
- People you can count on. When you need us most, we’ll continue to be here.
- Enjoy simple budget billing with Even Monthly Payment.
- Schedule a Home Transformer energy assessment for free!
- Minnesota and South Dakota residential customers - More advantages for your home. More money in your pocket! Check out our rebates and programs for savings.
- Minnesota Energy Adjustment Rider.
- Notice of update to Transmission Cost Recovery Rider in North Dakota.
- North Dakota Advanced Meter and Distribution Technology (AMDT) Cost Recovery Rider.
December 2022
- Happy Holidays!
- Save while you play, work, or relax with electric water heating.
- Minnesota customers - Install LED bulbs and save.
- Minnesota Energy Intensive Trade-Exposed (EITE) Rider.
November 2022
- The strength of our grid lies in the strength of our teams. We’ll keep providing the reliable, affordable electricity you depend on.
- Bill payment assistance for military personnel in Minnesota.
- Minnesota and South Dakota customers - Install a smart thermostat and take advantage of generous rebates!
- North Dakota residential rate schedules.
- North Dakota commercial and general service rate schedules.
- North Dakota farm rate schedules.
October 2022
- Make a plan to reduce your energy use with our Home Energy Analyzer tool.
- Upgrade and save with rebates and off-peak heating prices.
- View our tips to reduce energy and save money!
- Minnesota customers - Get up to $50 when you recycle your old, but working, appliance.
- Minnesota Conservation Cost Recovery Adjustment (CCRA) notice.
- South Dakota customers - Install LED bulbs and save.
September 2022
- Your low rates aren’t an accident. We make the right investments at the right times to keep costs down.
- Minnesota customers - Get up to $50 when you recycle your old, but working, appliance.
- Minnesota customers - Install LED bulbs and save.
- Minnesota residential customers - If you receive Energy Assistance you're eligible for a credit on your electric bills through our new Uplift program.
- Cold Weather Rule - How to avoid disconnection during cold-weather months in Minnesota.
- Notice of Annual Energy Adjustment True-up in Minnesota.
- Notice of new Electric Utility Infrastructure Cost Rider in Minnesota.
- North Dakota medical emergency card - Third-party notification.
- Phase-In Rider notice for South Dakota customers.
August 2022
- In 2021 our Foundation addressed food insecurity in our communities by donating nearly $60,000 to more than 25 local food shelves in honor of our employees.
- Simplify with automatic bill payments. Enroll in Ready Check.
- Minnesota customers - Install LED bulbs and save.
- Minnesota residential customers - Medically necessary equipment protection.
- Notice of update to Renewable Resource Cost Recovery Rider Factor in Minnesota.
- Notice of update to Transmission Cost Recovery Rider in Minnesota.
- Notice of tariff sheet adjustments in Minnesota.
July 2022
- In 2021 our Foundation gave $525,530 to strengthen communities across our service area.
- Minnesota commercial customers - More advantages for business. More money in your pocket!
- Minnesota customers - Get up to $50 when you recycle your old, but working, appliance.
- Notice of new rates for Minnesota customers.
- Notice of Generation Cost Recovery Rider for North Dakota customers.
June 2022
- Minnesota customers - harness the power of air with a cold-climate heat pump and save.
- Minnesota customers - update your appliances and save with a $50 rebate.
- Audubon, Minnesota customer notice.
- Minnesota and South Dakota customers - Get up to $50 when you recycle your old, but working, appliance.
- North Dakota customers - More advantages for your home or business. More money in your pocket! Check out our rebates and programs for savings.
May 2022
- Last year was transformative in our energy-generation story. Watch our short documentary to learn more.
- We’re building an online community of customers who'll be integral in helping us better serve you. Join our Otter Voice community today!
- Minnesota residential customers - More advantages for your home. More money in your pocket! Check out our rebates and programs for savings.
- Audubon, Minnesota customer notice.
- South Dakota customers - Get up to $50 when you recycle your old, but working, appliance.
April 2022
- You’ve trusted us to power your lives for more than a century.
- North Dakota customers - upgrade and save with rebates and off-peak heating prices.
- Notice of update to Renewable Resource Cost Recovery Rider Factor in North Dakota.
March 2022
- You’ve trusted us to power your lives for more than a century.
- Spring into savings and view our tips to reduce energy and save money!
- Schedule a Home Transformer energy assessment for free!
- South Dakota customers - Install LED bulbs and save.
- Notice of update to Transmission Cost Recovery Rider in South Dakota.
February 2022
- Your low rates aren’t an accident. We work to keep them that way as we create a stronger, smarter energy grid and cleaner energy future.
- Spend your time on what matters most. Enroll in ePay today!
- Residential customers - enroll in CoolSavings and make it a year to save!
- Minnesota customers - Stop losing heat—and money—by upgrading your home's insulation.
- House Therapy - Free home improvements save energy and money for Minnesota customers.
- Interconnection notice for Minnesota customers.
Customer Connection newsletters
Energy news for our customers.
- It’s now easier—and faster—to report an outage!
- Learn about your electricity
- Join our team!
- Stay alert to scams
- Budget better with EMP
- Employee profile
- Strawberry Cake recipe
- Providing power around the clock
- Keep your home safe over the holidays
- Reduce energy and save money this season
- Employee profile
- Cinnamon Candy Salad recipe
- Thank you for being our customer in 2022!
November 2022: Business edition
- South Dakota steakhouse owner a heat pump advocate
- Employee profile
- Energy efficiency from the ground up
- Saving energy this winter
- Simple ways to save energy this fall
- Power you can count on
- October is National Fire Prevention Month
- 2023 pocket calendars
- BBQ Bacon Ranch Pasta Salad recipe (updated from misprint in August)
- Peanut Butter Bars recipe
- Harvest season safety
- Prepare for August weather
- Caring for our communities
- Making payments
- Employee profile
- Learn about your electricity
- Join our Otter Voice community
- BBQ Bacon Ranch Pasta Salad recipe
June 2022: For KIDS!
- Gear up with a lineworker
- It's National Safety Month
- Summer storm kit
- Follow us on social
May 2022: Business edition
- Air-to-water heat pumps
- Employee profile
- Energy use in commercial buildings
- Save on lighting
- Save with smart technologies!
- Spring flooding
- Making an impact
- Employee profile
- Check out our new EV resources
- Peach Pie recipe
- Join Otter Voice, our online community of customers!
- Our Otter Impact: Supporting United Way in 2021
- Let’s talk payment options
- Employee profile
- Discover new ways to save this new year
- Take these precautions to prevent slips, trips, and falls
- Vegetable Pizza recipe
- Our year in review
- Project sets base for future technology advancements
- Keep your home safe this holiday season
- Smart savings
- Employee profile
- Christmas Toffee recipe
November 2021: Business edition
- Get the most from your rooftop units with retrofit controls
- Breakeven point, balance point, or both?
- Protect employees from electrical hazards
- Powering our communities with reliable, affordable electricity
- 2022 pocket calendars
- Stay safe around electricity
- Learn about your electricity
- Beware of vampire load
- Employee profile
- Skillet Chicken and Dumplings recipe