Learn About My Account

Enjoy an enhanced online experience! 

Our updated My Account portal offers a customizable view, self-service capabilities, interactive usage information, notification options, a streamlined process to view and pay your bills, and more.  

My Account uses your email address instead of a username.  

Let us help you troubleshoot

If you experience difficulties while accessing My Account, try these simple troubleshooting steps:

  1. Clear your browser history, cookies, and cache.
  2. Check to make sure your browser is up to date.
  3. Restart your browser and/or computer, smartphone, or tablet.
  4. Don’t forget to update your bookmarks and any other shortcuts you may have created as the updated portal, in some cases, uses different web URL addresses.

See additional information below. Call 800-257-4044 or 218-739-8877 or email us at [email protected] with any questions. Please include your account number if reaching out to us by email.

Technical tips

Make sure you're using the most recent version of:

  • Chrome
  • Firefox
  • Safari
  • Edge
  • PCs
  • Tablets
  • Smartphones
  • Log in credentials to the My Account portal
  • View your bill
  • Pay your bill

Learn more about updates to your account

We’ve transitioned to Paymentus as our payment processing company.  

You may manage your payments, including autopay and other preferences, in our new portal. You'll find this information in the View/pay bill section. Look for the link to Manage autopay.

Your energy control alert subscriptions are limited to the rate(s) and service locations associated with your registered account(s). Energy control alerts may be sent to the email address used as your username or your may add additional email addresses. 

You can also view energy control activity that is currently underway or that has occurred during the past 48 hours at otpco.com/EnergyControl

Our My Account portal is unable to collect donations for those in need of energy assistance. We appreciate your past support and encourage you to continue contributing by mail. All funds received are direct to support those in need of assistance.

Our new portal is unable to accommodate stock purchases. We encourage you to visit otpco.com/CSPP or reach out to our Shareholder Services department to assist you in making these investments via other channels. You can email Shareholder Services at [email protected] or call 800-664-1259 for more information.