Privacy and Terms of Use

Your privacy is important to us 

We've developed our website with that in mind. You have the right to know what information is being collected about you and how it will be used. We recognize we have an obligation to limit and protect what we collect.

With the exception of applications that require a secure login to protect your privacy, our website is public. You don't have to give us personal information to visit our site.

Personal information

We collect personally identifiable information such as your name, email address, or account number only if you specifically and knowingly provide it to us. We collect this information to respond to your inquiries or provide information about products or services in which you've expressed interest. Without further consent from you, we'll:

  • Use the information only to respond to your inquiry or provide the requested product or service.
  • Not provide the information to any third parties, except entities who help us provide products and services you request.

To allow your information to be released to a third party you're working with, complete and submit our Consent to disclose utility customer data form.

Statistical information

We collect statistical information to analyze how people use our site. While you're reading pages or downloading information, we gather and store certain information about your visit automatically with standard web server log files. This information is anonymous and doesn't identify you personally.

We automatically collect and store only the following information about your visit:

  • The pages you visit.
  • The date and time you access our site.
  • The type and version of browser and operating system you're using.
  • The Internet address of the website from which you access our site, if applicable.

We use this information to learn about numbers of visitors to the different sections of our site, what information is of most and least interest, and technical information that will help us improve future use. We don't track or record information about individuals and their visits. If we share this information with third parties, we'd do so only in summary form.

Email and online forms information

Many of our webpages allow you to email us. Your email messages include personally identifiable information such as name, address, and email address that allows us to respond to your inquiry. In some cases we may use this information to fill your order or provide information about products and services in which you've expressed interest.

Remember that email isn't necessarily secure against interception. If your communication is very sensitive, or includes information such as your bank account, credit card, or social security number, you shouldn't send it by email unless our website indicates that particular area of the site is secure.

If you choose to receive energy-related emails from us, we also may notify you of other energy-related products or services.

Access to information we've collected

You have the right to review the personal information that we've collected from you. We'll correct or delete any inaccurate information upon your request.

Work to detect unauthorized intrusions

For site security purposes and to ensure that this service remains available to all users, we employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits.