Disconnecting or Restoring Your Service

It's important to understand service disconnection and restoration as they relate to natural disasters or identified hazards.

Disconnecting electrical service during a natural disaster

We may disconnect your electrical service during a natural disaster such as a flood, fire, tornado, etc., if:

  • A community emergency response unit representative (Fire Department, Police Department, National Guard, etc.) submits a request.
  • A customer submits a request.
  • We've identified a hazardous situation or condition.

When possible we’ll disconnect only accounts that are affected by the disaster. When that’s not possible, it may be necessary to open a switch or service connection that could affect other customers who aren’t directly affected by the disaster or hazard. Examples include floodwater or fire that would not permit us to gain access directly to the service connection or meter.

We'll restore service for customers whose electrical service was disconnected because of hazards at their facilities when it's safe and other required conditions are met.

Restoring electrical service after identified hazards

In conjunction with local and state codes pertaining to wiring inspections and our electric service practices, we’ll restore service for a customer whose electrical service was disconnected because of hazards at their facilities if the customer has provided us with an affidavit or certificate indicating that an electrical inspection has been completed and that conditions are safe for the service to be energized. We do not assume responsibility for the design, operation, or condition of the installation.

In the case of a temporary service request, we'll allow an affidavit and appropriate temporary service connection. 

Meter socket

We're responsible for inspecting the wiring in your meter socket. Installation will not be energized until an authorized employee has checked and approved the connections. We'll refuse to install a meter or complete the service requirements if we find violations of electrical codes or hazardous conditions.