You might enjoy a career in customer service if you:
- Like working with people.
- Have superior communication, listening, and time-management skills.
- Have excellent computer skills.
- Enjoy having a variety of work responsibilities.
- Responding to customer billing questions
- Answering the phone
- Assisting with power outage restorations
- Understanding electrical heating and cooling options and explaining them to customers
- Completing computerized forms
For most customer service positions, an associate degree is desirable. Some positions may require a bachelor's degree. Internships and prior experience in business or retail environments are desirable.
Recommended high school classes
- General business operations
- Interpersonal communications
- Computer applications
- Paid vacation
- Health insurance
- Life insurance
- Educational reimbursement
- Retirement benefits
According to national labor statistics, annual salaries for customer service personnel in the energy industry are above average compared with jobs requiring similar education and skills.
|Customer Service Representative
|Starting - $36,000
|Customer Service Manager
|Starting - $66,000