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Pay My BillOur Impact
Defining our impact through our core values
Our 2024 Impact Report reflects who we are as a group of people who share core values: Community, Customer focus, Integrity, People, Resourcefulness, and Safety. These values are more than words. They guide our decisions, shape our culture, and define our impact. They reflect how we show up for our customers, our communities, and each other, while providing an essential service.
Community
We’re more than a presence in our communities; we’re active partners, living and working together with our neighbors. Our commitment to community means investing in local partnerships, supporting education and economic development, and making a difference through volunteerism and philanthropy. We improve the quality of life in the areas in which we do business.
Customer focus
Our customers are at the heart of our mission. We listen to their needs, respond with care, and innovate to serve them better. From modernizing our billing experience to expanding access to energy efficiency programming and new technologies, we provide reliable electricity and timely, courteous customer service.
Integrity
Integrity is the foundation of trust, and trust is essential in everything we do. We hold ourselves accountable to the highest standards of ethics, transparency, and responsibility. Whether it’s through strong governance, environmental compliance, or open communication, we conduct business responsibly and honestly.
People
Our progress is powered by the passion and dedication of our people. We’re committed to creating a workplace where everyone feels valued, supported, and empowered to grow. From safety training and professional development to fair hiring and employee recognition, we build respectful relationships and create an environment where all people can thrive.
Resourcefulness
We work together to craft resilient and sustainable solutions that address today’s needs while preparing for tomorrow’s challenges. From renewable energy investments to grid modernization, we draw on the ingenuity and expertise of various resources to create strategic, balanced plans.
Safety
Safety is more than a priority, it’s our culture. We’re committed to providing safe working conditions and making sure safety is embedded in every aspect of our work. Through extensive training, proactive risk management, and a culture of continuous improvement, we provide safe workplaces and require safe work practices.