Scam warning signs
Most utility scams involve criminals posing as company employees—either in person, over the phone, or online—and demanding immediate payment while falsely threatening to disconnect your electric service. Scammers target both our residential customers and business customers.
It’s important to know that an Otter Tail Power Company Customer Service Representative may call to remind you to make a payment—but they never will ask to process your payment on the call. And we’ll never pressure you to make immediate payments, especially through services like MoneyPak, MoneyGram, or pre-paid credit cards. If you receive a suspicious email or phone call referring to an energy bill with a balance due, watch for these red flags:
- The email makes no mention of Otter Tail Power Company but contains a link to view your bill.
- The caller (or email message) says you need to pay your bill right away to avoid disconnection.
- The caller references a phony bill date, account number, and/or account balance. We don't offer this information over the phone and will only validate what you provide.
- The scammer instructs you to purchase a pre-paid debit or credit card, then instructs you to call back and supposedly make your payment.
What to do
- Don't call back the number the scammer provided, as scammers can spoof our phone number, making it appear as though the call is coming from Otter Tail Power Company. Contact us directly at 800-257-4044.
- Never click on any links or reply to the email.
- Never share Social Security Numbers or financial/banking information by email.
- Never share personal information by phone if you didn't initiate the call.
- Contact your financial institution right away if you shared personal banking or credit card information.
- Report illegal activity to your local law enforcement agency and to the Federal Trade Commission at 877-FTC-HELP.
How we protect you
- Our company representatives always have your account number.
- We'll never insist that you use a prepaid debit card to make your payment.
- Disconnection notices are sent only by first class mail.
- Our representatives carry proper identification. Ask for it if you doubt whether someone who comes to your door is legitimate.