Avoid Scams

Be aware of email and phone scams.

Scam warning signs

Most utility scams involve criminals posing as company employees—either in person, over the phone, or online—and demanding immediate payment via cash or reloadable debit cards while falsely threatening to disconnect your electric service. If you receive a suspicious email or phone call referring to an energy bill with a balance due, watch for these red flags:

  • The email makes no mention of Otter Tail Power Company but contains a link to view your bill.
  • The caller (or email message) says you need to pay your bill right away to avoid disconnection.
  • The bill date, account number, and/or account balance is incorrect.
  • The scammer instructs you to purchase a pre-paid debit or credit card, then instructs you to call back and supposedly make your payment.

What to do

  • Never click on any links or reply to the email.
  • Never share Social Security Numbers or financial/banking information by email.
  • Never share personal information by phone if you didn't initiate the call.
  • Hang up and call our customer service number at 800-257-4044. Or check on your account directly using our web site.
  • Contact your financial institution right away if you shared personal banking or credit card information.
  • Report this illegal activity to your local law enforcement agency and to the Federal Trade Commission at 877-FTC-HELP.

How we protect you

  • Our company representatives always have your account number.
  • We'll never insist that you use a prepaid debit card to make your payment.
  • Disconnection notices are sent only by first class mail.
  • Our representatives carry proper identification. Ask for it if you doubt whether someone who comes to your door is legitimate.
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