If we're ever discourteous, or don't handle your inquiry in a timely manner, please let us know how we can serve you better.
If we don't connect your electric service by the date promised, we'll automatically credit your account $50. Exceptions include:
If you receive an inaccurate bill, in addition to correcting it, we'll credit your account up to $25. This doesn't apply to estimated or prorated bills or to self-read meters.
We always take care with your property and try to leave it exactly as we found it. But occasionally accidents happen. If our employees damage your property, they'll work with you directly to fix the problem and find the best solution.