We're serious about high service standards
You'll receive timely, courteous customer service
If we're ever discourteous, or don't handle your inquiry in a timely manner, please let us know how we can serve you better.
We'll connect your service by the date we promise
If we don't connect your electric service by the date promised, we'll automatically credit your account $50. Exceptions include:
- Severe weather or emergency events
- Inaccessible or unsafe premises
- Delays caused by contractors
- Other extenuating circumstances
You'll receive accurate bills
If you receive an inaccurate bill, in addition to correcting it, we'll credit your account up to $25. This does not apply to estimated or prorated bills or to self-read meters.
We'll respect your property
We always take care with your property and try to leave it exactly as we found it. But occasionally accidents happen. If our employees damage your property, they'll work with you directly to fix the problem and find the best solution.
If you have a concern or problem with your electric service, we want to know. Contact our Customer Service Center via email or call 800-257-4044.