Your Rights and Protections

Information for Minnesota customers

Complaint procedures

We have qualified personnel available during regular business hours at 800-257-4044 or 218-739-8877 to receive and, whenever possible, resolve customer inquiries, requests, and complaints. If we’re unable to promptly resolve a complaint, we’ll contact you within five business days and at least once every 14 calendar days thereafter:

  • To share the status of your investigation until the complaint is mutually resolved.
  • To share the results of your investigation and final disposition of the matter.
  • Until you file a written complaint with your state’s regulatory commission or the courts.

Minnesota Public Utilities Commission
121 7th Place East, Suite 350
St. Paul, MN 55101-2147

We are regulated by the Minnesota Public Utilities Commission, the North Dakota Public Service Commission, and the South Dakota Public Utilities Commission.

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