Your Rights and Protections

Information for Minnesota customers

• Minnesota Customer Information Brochure
• State laws, statutes, and rules
• Cold Weather Rule
• State customer protection statute
• Residential electric heat sales tax exemption form
• Medically necessary equipment

Complaint procedures

We have qualified personnel available during regular business hours at 800-257-4044 or 218-739-8877 to receive and, whenever possible, resolve customer inquiries, requests, and complaints. If we’re unable to promptly resolve a complaint, we’ll contact you within 5 business days and at least once every 14 calendar days thereafter:

• To share the status of your investigation until the complaint is mutually resolved.
• To share the results of your investigation and final disposition of the matter.
• Until you file a written complaint with your state’s regulatory commission or the courts.

Minnesota Public Utilities Commission
121 7th Place East, Suite 350
St. Paul, MN 55101-2147

We're regulated by the Minnesota Public Utilities Commission, the North Dakota Public Service Commission, and the South Dakota Public Utilities Commission.