Medically Necessary Equipment

Customers who experience medical emergencies or conditions where medical equipment is required to sustain life or to avoid serious medical conditions should obtain a medical certification from their medical professional.

A medical certification allows a customer to avoid disconnections for the duration of the medical certification. Medical certifications must be signed by a medical professional and renewed every six months.

It’s important to understand the following about a medical certification:

  • It does not guarantee uninterrupted service.
  • It does not exempt customers from making payments.
  • Customers are responsible for backup equipment.
  • Customers are responsible for their course of action when outages occur.

For questions related to medical certifications please call 800-257-4044 or 218-739-8877.

Medical certifications can be mailed to:

Otter Tail Power Company
Attn: Customer Service
215 S. Cascade St.
Fergus Falls, MN 56537