Higher energy bills can sometimes seem to come out of nowhere. But there's often a good explanation. Here are some common causes:
Each month we calculate the total cost of the fuel and purchased energy needed to give you dependable service. We take that cost and compare it with our base cost of energy. Then we use that information to determine our rate. Visit our pricing page to learn more.
What does that mean for you?
The biggest factor in your energy bill is heating or cooling. Unusually high or low temperatures may substantially increase energy use. Reduce the effects of extreme weather by:
Entertaining weekend guests, staying home with a sick child, hosting family for the holidays—all of these situations can lead to increased energy bills. More people mean more energy use for showers, laundry, cooking, lighting, and operating heating or air-conditioning systems.
And being away from home for a week or two may not reduce your energy bill as much as you might hope. That's because your heating or cooling system still must operate, your freezer still must defrost, and your water heater still may be running.
Today's appliances are much more efficient so replacing an old appliance almost always results in less energy use. However, if your new appliance has more convenience features, options, or a larger capacity, it may use more energy. Of course, adding an appliance, no matter how efficient, always adds to energy costs.
Don't be surprised if your energy costs vary quite a bit from those of a friend or neighbor. Even if your homes are similar, it doesn't mean your energy use is too. The number of people in your home, the types of appliances, the efficiency of your heating system—all of these things make a big impact on your bills.
Even the smallest changes to your energy habits can lead to big cost savings. Try these simple steps:
We work hard to make sure your energy bill is accurate. If you think your bill is incorrect, we want to make things right—that's why we have a Customer Service Guarantee.
First, we'll correct your bill as quickly as possible. Next, we'll automatically credit your account up to $25. Please note that this credit does not apply to estimated or prorated bills, or to self-read meters.